Delivery & Returns Policy
Shipping Information
At BioTeq Shop, we pride ourselves on fast, reliable worldwide delivery with trusted global couriers. All international shipments are sent via FedEx or UPS, ensuring the fastest delivery times, full tracking, and secure handling from dispatch to arrival.
The flat rate for shipping is $30 USD for all orders, one set rate regardless of parcel size, weight, or destination. Tracking details are provided within 24 hours of payment, often sooner.
Delivery Times:
USA orders typically arrive within 3–7 business days.
European orders are delivered within 1–3 business days.
Orders to the rest of the world may take up to 10 business days.
All parcels are fully trackable, and customers receive email confirmation once the shipment is on its way.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or local handling fees charged by their country’s authorities. These costs are not included in the flat shipping rate. In rare cases of customs delay, our team will assist in resolving the issue promptly.
All orders are packaged stealth for maximum privacy and safe delivery.
Delivery Guarantee
We stand behind every shipment. Any order lost in transit or subject to customs seizure will be reshipped free of charge. If an item arrives broken or damaged in transit, we will replace it immediately at no cost.
Your satisfaction and trust are our top priority — every order is protected from dispatch to delivery.
Need Help?
Our support team is always here to help.
📩 Email: orders@bioteqlabsshop.com
We typically respond within 2 hours and are committed to ensuring every customer is satisfied with their order.